We respect that your time is valuable & we appreciate that you understand as we are a small salon, our time we invest in your booking is valuable too.
We understand that situations arise unexpectedly & as a courtesy we will give this full consideration.
Any cancellations that occur 24-business-hours or more before the scheduled appointment time are able to be re-booked at no additional cost or fees applied.
Cancellations/Change of appointments can be made by:
- During business hours on 03 88214732 or Text 0478661294
- After Hours via firstname.lastname@example.org
Cancellations that occur within the 24-hour period will be referred to our Salon Manager & may result in a cancelled booking fee being applied, 15% of the total of the services booked Monday-Friday, 25% on a Saturday.
Any guests who make a booking & fail to be present for their appointment (and failed to contact the salon to cancel their appointment), may result in a cancelled booking fee of 50% of the total services booked.
Kalon Hair Wellness does not issue refunds for cancelled appointments or ‘no shows’ (a ‘no show’ is where you make an appointment & fail to show up or contact us to cancel).
Any guests that are a ‘no show’ will be required to pay the cancellation fee & in addition will be required to pay a deposit before booking any future appointments.
If you keep your booking but cancel some of the services that you booked for (for example; you booked for a cut & colour but decide to only get your haircut & cancel your colour) you must also give us 24 hours notice to cancel services booked. Failure to do so with sufficient notice may result in a 10% cancellation fee for the services that was originally booked for.
Why is a cancellation fee applied? A cancellation fee is to assist in covering a fraction of the overheads & staff wages for the time that your appointment was booked for. Late cancellations do not give us the time required to fill your appointment time therefore results in significant loss for small business. We reinforce our rights under the Office of Fair Trading act. This policy will ensure the sustainability & longevity of Kalon Hair Wellness & clients enjoy their maximum time with us in the salon.
Some circumstances where we may charge you a ‘no show’ or cancellation fee include:
- Where your appointment clashed with another commitment (inconvenience)
- Where it was difficult for you to attend your appointment (difficulty); or
- Where you can no longer afford the cost of the appointment (expense) - If you are on a budget or are facing financial hardship we encourage asking for a quote prior to booking. We also offer LayBuy payment option in-store.
Exceptions are made for guests that have had to deal with something unexpected & out of their control.
If a cancellation fee is incurred, this will be required to be paid before booking your next appointment. If you would like to book over the phone you are able to provide your card details for any fees or deposits that may be required. By doing this you agree on any fees or deposits being charged to your card. Kalon Hair Wellness will always be upfront and clear about any charges made to your card.
We sincerely appreciate you taking the time to read and review our cancellation policy. Please don’t hesitate to shoot us an email via email@example.com if you have any questions or concerns & look forward taking the time with you to nourishing your Kalon at Kalon Hair Wellness.