Frequently Asked Questions
Shipping and Handling
What Shipping Methods Are Available?
Regular Post, Express post & signature on delivery
Do You Ship Internationally?
No, at this stage we are only shipping within Australia
How Long Will It Take To Get My Package?
Orders placed before 10am Monday to Friday will get same day dispatch.
Generally all Australian orders the between 3-8 business days
Metro Melb, Syd & Adel : 2-7 business days
Regional VIC, NSW & SA : 2-5 business days
Metro Brisbane, Hobart & Perth: 2-7 business days
All other areas: 2-8 business days
Express post: 1-2 business days
If you're local to our Salon in Mitcham, fastest way to get your order is CLICK & COLLECT
Free delivery for orders over $15
Our Shipping is 100% Carbon Neutral
Orders, ReturnsandTracking
What payment methods are accepted?
We accept card payments via PayPal, Afterpay & direct debit
How Do I Track My Order?
Once your order has been shipped, a tracking number will be emailed to you. Please ensure your email is entered correctly
How Can I Return a Product?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 15 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
hello@kalonhairwellness.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@kalonhairwellness.com